Shipping Information

At Reedoval Limited, we strive to ensure that your orders are processed and delivered efficiently. Here is all the information you need regarding our shipping policies:

Shipping Destinations

• We ship to various destinations within the UK and internationally.
• For international shipping inquiries, please contact us at [email protected] to confirm if we deliver to your location.

Shipping Times

• Orders are typically processed within 1-3 business days.
• Standard shipping within the UK takes 3-5 business days.
• International shipping times vary depending on the destination, usually taking 7-14 business days.

Shipping Costs

• Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
• We offer free standard shipping on orders over £500 within the UK.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email.
• Use the tracking number to monitor the status of your shipment on the courier’s website.

Customs and Duties

• For international orders, customs and duties fees may apply. These fees are the responsibility of the recipient.
• Please check with your local customs office for more information on potential charges.

Returns & Refunds

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you can take advantage of our return policy:

Return Policy

• You have the right to return your order within 30 days of delivery.
• Items must be in their original condition, unused, and in the original packaging.
• Certain items, such as clearance products, may not be eligible for returns. Please check the product page for specific return eligibility.

How to Initiate a Return

1. Contact our customer service team at returns@reedoval.uk to request a return authorization.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our team will provide you with return instructions and a return shipping address.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• We recommend using a trackable shipping service for your return.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

• If you wish to exchange an item, please contact us at [email protected] to arrange the exchange.
• Exchanges are subject to product availability.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the damaged item.
• We will arrange for a replacement or refund at no additional cost to you.

Contact Us

For any further questions or assistance regarding shipping and returns, please contact our customer service team:

Email: [email protected]
Phone: +44 (0) 142 3454 257
Address: 9 Princes Square, Harrogate, England, HG1 1ND