Warranty Information

At Reedoval Limited, we are committed to providing our customers with high-quality products and exceptional service. To ensure your peace of mind, we offer comprehensive warranty coverage on our products.

Standard Warranty

Coverage:

• All products purchased from Reedoval Limited come with a standard 12-month warranty from the date of purchase.
• The warranty covers defects in materials and workmanship under normal use.

What is Covered:

• Manufacturing defects
• Faulty components
• Malfunctioning hardware

What is Not Covered:

• Damage caused by misuse, abuse, or neglect
• Accidental damage, such as drops, spills, or impact
• Unauthorized modifications or repairs
• Normal wear and tear
• Cosmetic damage, including scratches, dents, and discoloration

Extended Warranty

Optional Coverage:

• For added peace of mind, we offer extended warranty plans for select products.
• Extended warranties can be purchased at the time of sale or within 30 days of the original purchase.

How to Make a Warranty Claim

Step 1: Contact Us

• If you experience an issue with your product, contact our customer service team at [email protected] or call us at +44 (0) 142 3454 257.
• Provide your order number, product details, and a description of the issue.

Step 2: Assessment

• Our team will assess the issue and determine if it is covered under the warranty.
• You may be asked to provide photos or additional information to help with the assessment.

Step 3: Return Instructions

• If the issue is covered under the warranty, we will provide you with return instructions and a return shipping address.
• You will need to send the product back to us using a trackable shipping service.

Step 4: Repair or Replacement

• Upon receiving the product, our technicians will inspect and repair or replace the item as needed.
• We aim to process all warranty claims within 10-15 business days.

Step 5: Return Shipping

• Once the repair or replacement is complete, we will ship the product back to you at no additional cost.

Out-of-Warranty Repairs

Service Available:

• If your product is outside the warranty period or the issue is not covered by the warranty, we offer out-of-warranty repair services at competitive rates.
• Contact our customer service team at [email protected] for a quote and further assistance.

Contact Us

For any questions or assistance regarding our warranty policies, please contact our customer service team:

Email: [email protected]
Phone: +44 (0) 142 3454 257
Address: 9 Princes Square, Harrogate, England, HG1 1ND